Posted by zz4 on September 13, 2003 at 05:27:51:
In Reply to: Re: Mystic Color Lab removed from ACE Index posted by Mary Stokosa on August 26, 2003 at 16:50:41:
I"m in Connecticut. As far as I know MYSTIC has nothing left here but a mail drop.(make sense..why the delay to Maryland?)
I'm a pissed off customer over internet affairs.
I was a paying customer to put and store photos online...100mb for so and so price....etc.
I got an email that the NEW mystic was transfering all accounts to the NEW http://www.mysticphotolabs.com/ and would be credited with some nonsense 'FREE' 6 4x6 prints as a loyal paying customer. Also all storage would be transfered and be notified when completed.
Never happened. With huge complaining the images were transfered.---yes...to very low resolution jpg's that as a paying customer could only now download 'low resolution'. Also the NEW 'mysticphotolabs' seems free to anybody and free for a year to those that pay for their services.
#1--all prior paying customers were defrauded.
#2-Any seek of support only meets some obnoxious person if not ignored. By email you are ignored. By phone you meet a complete ahole(excuse me) that sort of in 4 letter words has no interest in you.
#3-They at present put out all kinds of promotional sales deals which they honor few.
#4-Their computer system is insane. I have friends and relations and they recieve emails when I submit anything for photo processing. i.e. I am John Doe of address in Lyme,Ct. I send in anything and 35 emails go out to strangers I have known in the past.
o----just use our services and get free online storage? A lie.
I sent a complaint to Maryland Attorney General but reply was Mystic is in Connecticut.
I bought 4 rolls of Mystic film that were defective. Any credit as promised? NO.
What you have is a mail drop in Connecticut and I guess Clark Photo that picks people off the street at minimum wage to try to portray Mystic is still alive.
Don't take my word. Go to website...get toll free number and ask questions. Good luck if you meet anybody that even knows what your talking about OR is not totally obnoxious to get rid of you.
There are legal issues here...what is their address? They don't support any old or new legal contracts.
ps...seriously..I'm not just venting here but at least by my experience TRUE.
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