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Posted by JRP on July 02, 2000 at 08:29:51:
In Reply to: Re: Nikon Nuvis & Customer Service Problems posted by Eugene Herbstreit on June 30, 2000 at 06:17:20:
: : BACKGROUND: I bought a Nikon Nuvis S Zoom for my trip to New Zealand. The zoom mechanism broke w/ the lens extended the 1st week of the trip. I was forced to carry the camera for 2 months in my luggage, virtually unprotected, w/ just a piece of lens paper over the lens.
: : Upon return to the states, I contacted Nikon Customer Service both by telephone and by letter. Nikon REFUSED to replace the camera, despite the fact that it was an obvious lemon. They almost didn't pay the postage to have the camera sent in for repairs.
: : In addition, I soon experienced the disapointment of the APS format coupled w/ the crappy Nuvis lens. Consistently, the photos from the disposable 35mm cameras I used on the trip were superior to those photos taken w/ the Nuvis. When I purchased this relatively expensive P&S camera w/ the Nikon name, I really expected so much more.
: : I purchased the camera in December of 1999. With tax & warranty, the camera's total price was about $300.00. I considered that $300.00 to be an investment, a vote of confidence for Nikon and their products. Based on my experience, Nikon does not stand behind their products.
: : What is the deal w/ Nikon Customer Service?
: I stand by Nikon. I have been using Nikon equipment, both
professional and Point & Shoot and have no problems with
equipment or Nikon. Nikon should have honored your warrantee. If
they didn't, then you should of talked to someone else besides
customer service. Call their head office and talk to their
trouble-shooter. As far as crappy pictures, if your lens broke it
wasn't working properly to start with. Nikon does not make crappy
lens.
To start with, the APS is the wrong format. Stay clear from it, regardless of camera brand. And Nikon is a superb brand.
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